Right of withdrawal

How to withdraw

Send us a clear statement — an email to [email protected] is enough. You may use the model form below, but it is not obligatory. Please include the title of the work and the date you received it.

Write an email

Right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the work. To exercise this right, inform us (Olesia Shelkovenko, Rua Alcaide de Faria, 193, 4100-035 Porto, phone +351 963 457 211 (call to a Portuguese mobile network), email [email protected]) of your decision by an unequivocal statement (e.g. email or letter). You may use the model withdrawal form, but it is not obligatory. To meet the deadline it is sufficient to send your communication before the period has expired.

Effects: we will reimburse all payments received from you, including delivery costs (except supplementary costs from choosing a delivery type other than the least expensive standard delivery we offer), within 14 days of being informed of your decision, using the same means of payment, at no cost to you. We may withhold reimbursement until we have received the work back or you have supplied proof of having sent it, whichever is earlier. Please return the work, well packed, to Rua Alcaide de Faria, 193, 4100-035 Porto within 14 days of telling us. You bear the direct cost of return; as a rule it is about the shipping cost to your country shown at purchase (within mainland EU up to €95 for the largest formats). You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the work.

Commissioned works

There is no right of withdrawal for works made to your specifications or clearly personalised — for example portraits of people or pets painted from your photos (Article 17(1)(c) of Portuguese Decree-Law 24/2014). The legal guarantee of conformity still applies to these works. Before starting, we agree by email on size, technique, reference photo, timing and price.

Model withdrawal form